Help

Returns
Please email panache@btconnect.com for a returns form. We conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered. Within a 30 day period of receipt. Goods must be in original packaging. Goods must not be fitted or used. Goods must be accompanied with a Completed Returns Form. Please ensure items are well packaged before returning.

Wrong Item Recieved
If we have sent you an item which is different to what is listed on your invoice we will be happy to make an exchange and pay postage costs for returning the item.

• Goods must be returned within 7 days of receipt
  
• Goods must be in original packaging
  
• Goods must not be fitted or used

You will have to pay the post office to return the goods but we will refund these costs to you for the value. We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days. Goods must be accompanied with a Completed Returns Form.